DELIVERY & DISPATCH INFORMATION / TIMESCALES
PLEASE NOTE WE WILL NOT BE DISPATCHING ANY ORDERS ON DAYS THAT ARE BANK HOLIDAYS OVER THE CHRISTMAS PERIOD. PLEASE ALSO ALLOW ADDITIONAL TIME FOR YOUR ORDERS TO ARRIVE AT THIS TIME OF YEAR.
FREE DELIVERY - Delivery is free of charge on all orders of any value. NOTE - this is an economy tracked service which on average takes 3 days following dispatch for your items to arrive. However, please allow up to 5 working days to be on the safe side. This service is available for England, Scotland, Wales & Northern Ireland. For remote areas, for example Scotland Highlands & Islands please allow up to 7 working days.
EXPEDITED DELIVERY - Need your order quickly? There is an optional 'Expedited' service available at checkout. Goods will be delivered the next working day following dispatch, see below. This is a tracked & signed for service and deliveries are made weekdays only. If you might not be home at any point during your expected delivery day you can give delivery instructions during the checkout process i.e 'leave in porch if out'. If you do happen to miss your delivery, don't worry, the driver will leave a card with a telephone number for you to ring and re-arrange delivery. This can normally be arranged for the following working day. Mainland UK expedited deliveries are £6.95. Service excludes N.I, Highlands & Islands, Channel Islands.
We aim to dispatch all orders received by 12.00 noon the same day and after 12.00 noon no later than the next working day.
PLEASE NOTE THE FOLLOWING DELIVERY EXCEPTIONS:-
Northern Ireland - Our free economy service is available to all customers in Northern Ireland at no extra cost. If you require an expedited delivery to Northern Ireland please contact us first so we can quote you a delivery cost and timescale.
Highlands & Islands (inlcuding channel islands) - Our FREE economy service is available to Scotland Highlands & Islands but NOT Channel Islands. If you require an expedited service to Scotland Highlands & Islands or Channel Islands please contact us first for prices and timescales.
International - we are unable to accept orders outside of the UK
Returns and exchanges
We offer a full no quibble money back guarantee if you are not satisfied with your order. Please observe the following if you wish to return any goods to us:-
- You should notify us in writing or by e-mail within 7 days of delivery of the goods.
- You have 30 days from receipt in which to return your order.
- You will have to pay the return cost of postage or collection can be arranged at your cost for larger items.
- Only unopened packs or complete cases may be returned.
- You must include your name and address details with any returned items.
- All goods to be returned to - Unit 4 The Links Business Centre, Raynham Rd, Bishops Stortford, CM23 5NZ.