Terms & Conditions

Terms & Conditions

Terms and Conditions

This website is maintained by In using this site you agree to the terms and conditions listed below. While reasonable steps have been taken to ensure that the information contained is updated and accurate we make no warranty about the accuracy of the information, assume no responsibility for inaccuracies or mistakes in the information and reserve the right to make changes to the incontinence products described in this site at any time without notice.

Our Guarantee

We offer a no quibble guarantee. You can return unopened incontinence goods to us for an immediate exchange or refund of the cost of the incontinence product.


This website is protected by copyright laws. Any material taken from this site and used must only be done with the copyright owner’s permission.


In order to maintain the high standard of service and customer satisfaction we welcome comments and suggestions for improvement. If you wish to make any comments please click the contact us link on the website.

Limitation of liability and the directors shall not be liable for any losses or claims arising directly or indirectly from the use of this website except that this exclusion of liability does not apply to any damages in connection with death or personal injury caused by negligence.

Any links on this website to other websites are provided for your information only and has no control over these sites and no responsibility or liability for their content and such links do not imply any endorsement by of their content.

Non UK orders

Currently we do not except orders from outside of the UK mainland.

Payment options for all customers

All orders require pre payment in full by credit or debit card before goods are dispatched. The payment will be handled by Sagepay secure on line payment facility for total security and to avoid fraudulent purchases.


HM Customs advise that we can sell certain items to eligible persons zero rated for VAT without obtaining a signed VAT declaration provided they are purchased in quantities of not more than:

200 disposable pads

50 washable pads

5 collecting devices

10 pairs of waterproof or leak proof underwear.

In order to be eligible for relief purchases must be by an individual for domestic or personal use, and not by an institution such as a nursing home.

If you have selected an item that is zero rated for VAT by accepting our terms you warrant that you are eligible for such relief. If not please contact us to discuss ordering subject to VAT.


All orders will be conducted in Pounds Sterling.


All goods will be delivered in discreet plain packaging. Orders received by 12.00 midday will be despateched the same day on a next working day service. Orders received after 12.00 midday may be despateched the same day or the following day on a next working day service. cannot be held responsible for failure by the courier to deliver the goods the next day. However, all orders are trackable and we will endeavour to rectify any delivery issues promptly.

Delivery Errors

Shortages, non-deliveries or discrepancies must be advised within 3 working days of receipt of order. No claims will be considered outside this period.


Information is collected lawfully and in accordance with the Data Protection Act 1998. We do not give, hire or sell information to third parties. If you have a question regarding this please contact us.


Should you be unhappy with any product it may be returned for a full refund or exchange subject to the following conditions

1. Goods must be returned unopened and in their original packaging.

2. Goods must be packaged sufficiently to avoid damage in transit

3. Customers are responsible for delivery charges back to Dri-Line Services

4. Returned goods will be inspected before refund or exchange is given.

Force Majeure

We will have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstances beyond our reasonable control


Ownership of goods

All items supplied to the customer remain the property of until final payment of all sums owing in respect of those goods has been received in full by us.

Privacy policy

We will collect and store any personal data that you may volunteer whist using our services, e.g. placing an order, joining our e-mail newsletter or entering a prize draw or competition.

The type of information that we will collect will include - Your title and name, known address, contact telephone numbers, e-mail address, order and payment details. Details may be forwarded securely to other parties in order to fulfil this order only. These will include delivery and payment partners.

We will collect and store information about you to allow us to firstly, process and fulfil any order requirements and secondly to provide you with information to keep you up to date on products, services or promotions we run from time to time. We may also use your information to contact you for market research purposes by email, phone or mail. You can opt out of this at any time, either by writing or emailing us.

Individuals registering their details or subscribing to the newsletter online may do so on the understanding that they are aware of the intended purpose for the collection of data. An opt-out option is available by clicking on the unsubscribe link in the newsletter we may send you.

In addition to the Information that you supply to us, information and data may be automatically collected through the use of cookies. Cookies are small files stored within your web browser from our website. Cookies do not collect personal information about you nor do they allow us to access your computer in any way. All information is collected lawfully and in accordance with the Data Protection Act 1998 .

We use tracking cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and no personally identifiable information is stored.

You can choose to accept or decline cookies. All web browsers automatically accept Cookies, you can modify your browser security settings to block Cookies although you should be warned that changing Cookie settings can adversely effect the performance of our website.


We would like you to be confident about ordering online, we use secure socket layer (SSL) technology to ensure that your details are safe and information you provide is fully encrypted so that it cannot be read by third parties. Your browser will confirm that you are shopping in a secure environment by showing a locked padlock icon or an image of a key in the bar at the base of your screen.